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Refund Policy

Nova Terra Digital – Refund Policy Last updated: February 21, 2026 Nova Terra Digital is committed to client satisfaction and delivering high-value social media marketing services. Due to the custom, time-sensitive, and performance-based nature of our services (including strategy development, content creation, ad management, community engagement, and ongoing management), refunds are limited as outlined below. This Refund Policy applies to all services provided by Nova Terra Digital. It is in addition to (and does not override) any specific terms in your signed Service Agreement, Statement of Work (SOW), or contract. In case of conflict, the signed agreement prevails.

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1. General Refund Rules

  • All deposits, setup fees, retainer payments, and prepaid amounts are non-refundable once services have commenced or deliverables have been provided (e.g., strategy documents, content calendars, ad setups, audits).

  • Refunds are not available for subjective dissatisfaction with results (e.g., engagement rates, follower growth, ROI), as social media outcomes depend on factors beyond our control, including platform algorithms, audience behavior, market conditions, and client-provided assets/approvals.

  • We do not offer refunds for completed work, partial months of service, or services already rendered.

2. Specific Refund Scenarios

  • Free Audits / Consultations / Initial Advice: These are provided at no cost and are non-refundable (as no payment is made).

  • One-Time Projects or Fixed-Fee Services (e.g., campaign setup, content batch, social media audit report): No refunds after project commencement or delivery of initial deliverables. If the project is canceled by the client before work begins, a refund may be issued at our discretion, less any non-recoverable costs (e.g., planning time, tools setup) — typically 50–75% of the fee.

  • Monthly/Retainer-Based Services (e.g., ongoing management, ad spend handling):

    • You may cancel with [insert notice period, e.g., 30 days'] written notice.

    • No refunds for services already provided in the current billing cycle.

    • Prepaid retainers for future months are non-refundable.

  • Ad Spend / Media Budgets: Any funds allocated to platform ad spend (e.g., Meta, TikTok, LinkedIn ads) are non-refundable once transferred to the platform, as they are spent directly on advertising.

  • Exceptional Cases: In rare situations (e.g., material breach of contract by Nova Terra Digital, failure to deliver agreed core deliverables), we may offer a partial or full refund at our sole discretion. Refunds are processed to the original payment method within 10–15 business days.

3. Cancellation Process To cancel services or request a refund consideration:

  • Submit written notice via email to [novaterradigital@gmail.com]

  • Nova Terra Digital – Refund Policy Last updated: February 21, 2026 Nova Terra Digital is committed to client satisfaction and delivering high-value social media marketing services. Due to the custom, time-sensitive, and performance-based nature of our services (including strategy development, content creation, ad management, community engagement, and ongoing management), refunds are limited as outlined below. This Refund Policy applies to all services provided by Nova Terra Digital. It is in addition to (and does not override) any specific terms in your signed Service Agreement, Statement of Work (SOW), or contract. In case of conflict, the signed agreement prevails.

  • 1. General Refund Rules

  • All deposits, setup fees, retainer payments, and prepaid amounts are non-refundable once services have commenced or deliverables have been provided (e.g., strategy documents, content calendars, ad setups, audits).

  • Refunds are not available for subjective dissatisfaction with results (e.g., engagement rates, follower growth, ROI), as social media outcomes depend on factors beyond our control, including platform algorithms, audience behavior, market conditions, and client-provided assets/approvals.

  • We do not offer refunds for completed work, partial months of service, or services already rendered.

  • 2. Specific Refund Scenarios

  • Free Audits / Consultations / Initial Advice: These are provided at no cost and are non-refundable (as no payment is made).

  • One-Time Projects or Fixed-Fee Services (e.g., campaign setup, content batch, social media audit report): No refunds after project commencement or delivery of initial deliverables. If the project is canceled by the client before work begins, a refund may be issued at our discretion, less any non-recoverable costs (e.g., planning time, tools setup) — typically 50–75% of the fee.

  • Monthly/Retainer-Based Services (e.g., ongoing management, ad spend handling):

  • You may cancel with [insert notice period, e.g., 30 days'] written notice.

  • No refunds for services already provided in the current billing cycle.

  • Prepaid retainers for future months are non-refundable.

  • Ad Spend / Media Budgets: Any funds allocated to platform ad spend (e.g., Meta, TikTok, LinkedIn ads) are non-refundable once transferred to the platform, as they are spent directly on advertising.

  • Exceptional Cases: In rare situations (e.g., material breach of contract by Nova Terra Digital, failure to deliver agreed core deliverables), we may offer a partial or full refund at our sole discretion. Refunds are processed to the original payment method within 10–15 business days.

  • 3. Cancellation Process To cancel services or request a refund consideration:

  • Submit written notice via email to [novaterradigital@gmail.com] or through your client portal.

  • Include your client name, agreement details, and reason for request.

  • We will review and respond within [e.g., 5–7 business days].

  • 4. No GuaranteesAs stated in our Terms and Conditions, we do not guarantee specific results (e.g., follower increases, leads, sales). Social media marketing involves inherent risks and variables.

  • 5. Changes to This Policy We may update this Refund Policy at any time. Changes will be posted here with a revised "Last updated" date. Continued engagement with our services after changes constitutes acceptance.

  • 6. Contact Us Questions about refunds or cancellations? Contact us at:
    Nova Terra Digital
    Email: [novaterradigital@gmail.com]
    Or use the contact form on our Site. We appreciate your business and strive to exceed expectations in every engagement or through your client portal.

  • Include your client name, agreement details, and reason for request.

  • We will review and respond within [e.g., 5–7 business days].

4. No GuaranteesAs stated in our Terms and Conditions, we do not guarantee specific results (e.g., follower increases, leads, sales). Social media marketing involves inherent risks and variables.5. Changes to This PolicyWe may update this Refund Policy at any time. Changes will be posted here with a revised "Last updated" date. Continued engagement with our services after changes constitutes acceptance.6. Contact UsQuestions about refunds or cancellations? Contact us at:
Nova Terra Digital
Email: [novaterradigital@gmail.com]
Or use the contact form on our Site.

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We appreciate your business and strive to exceed expectations in every engagement.

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